Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Concept Grid, we believe that casino gaming should be enjoyed purely as entertainment. Gambling should never be viewed as a way to make money, solve financial problems, or supplement your income. The odds are always in favour of the house, and there is no guaranteed way to win.
We are committed to promoting responsible gaming practices and supporting our players' wellbeing. Please gamble within your means and only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to gamble in the United Kingdom. We take age verification seriously and conduct checks to ensure compliance with UK gambling regulations.
If you are under 18, please do not attempt to access our services. Underage gambling is illegal and can cause serious harm.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing losses: Attempting to recover money lost by gambling more
- Increased spending: Needing to gamble with larger amounts to feel the same excitement
- Loss of control: Being unable to stop or limit your gambling
- Hiding gambling: Concealing the extent of your gambling from family or friends
- Neglecting responsibilities: Prioritising gambling over work, study, or family obligations
- Financial problems: Borrowing money to gamble or using essential funds for gaming
- Mood changes: Becoming anxious, irritable, or depressed when not gambling
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
- Using gambling to escape: Gambling to cope with stress, anxiety, or other emotions
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools and Controls
We provide a range of responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specified time frame
- Reality Checks: Receive reminders during your gaming session about how long you have been playing and how much you have spent
- Time-Out: Temporarily suspend your account for a period you choose (from a few hours to several weeks)
- Self-Exclusion: Permanently or temporarily close your account and exclude yourself from our services
You can manage these settings in your account dashboard at any time. If you need assistance, our customer support team is available to help.
Support and Help Resources
If you are struggling with problem gambling, please reach out to one of the following organisations:
United Kingdom
- GamCare: Free, confidential counselling and support for problem gambling
www.gamcare.org.uk
Telephone: 0808 8020 133 (free and confidential) - GamStop: The National Self-Exclusion Scheme for online gambling
www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators - National Problem Gambling Clinic: NHS-funded specialist treatment
Telephone: 0203 733 9346
International Resources
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
All of these organisations offer free, confidential support and are staffed by trained professionals.
If You Need Help
Do not suffer in silence. Problem gambling is a real issue that affects many people, and help is available.
Whether you are concerned about your own gambling or that of someone close to you, please contact one of the support organisations listed above. They are experienced in helping people regain control and rebuild their lives.
Your wellbeing is our priority. If you wish to self-exclude from Concept Grid, please contact our customer support team at any time, and we will be happy to help.